Introduction — Why This Policy Exists
Welcome to bat jelly. When you use our platform, certain information naturally comes our way. This Privacy Policy explains what we do with that information, who we share it with, and how we keep it secure.
Simply put: Bat Jelly never treats your data as a commodity. You trust us to play here — and honouring that trust is our responsibility.
If you have any questions after reading this policy, feel free to reach out to our support team. You're welcome to communicate in Bangla — no problem at all.
By using bat jelly's services, you automatically agree to this Privacy Policy — so it's worth taking a moment to read it carefully.
What Information Do We Collect?
Bat jelly only collects information that is genuinely necessary to provide our services. We have no reason to collect anything beyond that.
Information Provided Directly
What you provide during registration and use:
- Full Name & Date of Birth (for Age Verification)
- Mobile Number & Email Address
- BKash / Nagad / Rocket number (for payment processing)
- National ID or Birth Certificate (for KYC Verification)
- Address (if required)
Automatically Collected Information
When you use bat jelly, certain information is collected automatically:
| Type of Data | Why It's Collected |
|---|---|
| IP Address | Security Verification & Fraud Prevention |
| Device Type & Operating System | Platform Improvement & Compatibility |
| Browser Information | Delivering the Best Experience |
| Login Time & Session Data | Account Security |
| Gaming Activity History | Personalized Experience & Responsible Gaming |
| Transaction Records | Financial Security & Legal Compliance |
Assurance: Bat Jelly never collects unnecessary data without your consent. We believe in delivering the best service with the minimum information required.
How Is Your Collected Data Used?
Bat Jelly uses your data only for specific, defined purposes. Rest assured — your data is never sold to or shared with advertising companies.
- Account Management: To create, manage, and secure your account.
- Payment Processing: To process deposits and withdrawals securely.
- Service Improvement: To improve bat jelly's games and features.
- Fraud Prevention: To detect fraudulent activity and keep the platform secure.
- Legal Obligations: To comply with applicable laws and regulations.
- Responsible Gaming: To detect excessive gaming patterns and send timely alerts.
- Customer Support: To resolve your issues quickly and efficiently.
Bat jelly only uses your information for promotional communications when you have given your consent. You may withdraw that consent at any time.
How Is Your Data Kept Secure?
Bat jelly follows the highest industry standards to protect your data — ensuring security on both the technical and organizational level.
Technical Safeguards
- 256-Bit SSL/TLS Encryption — Applied to All Data Transmissions
- Encrypted Database — Collected Data Stored in an Unreadable Format
- Two-Factor Authentication (2FA) — An Extra Layer of Security at Login
- Regular Security Audits — Independently Verified by Third Parties
- Firewall & Intrusion Detection System
- Server-Side Encryption — with Additional Protection for Financial Data
Institutional Security
- Strict Confidentiality Training & Policies for All Staff
- Restricted Access — Only Authorized Staff Can View Your Data
- All Data Access Is Logged and Recorded
- Regular Security Reviews & Updates
In the Event of a Data Breach: In the event of a data breach, bat jelly will notify all affected users within 72 hours and take immediate action.
Cookie Policy — What They Are & Why We Use Them
Cookies are small data files that websites store in your browser. bat jelly uses cookies to enhance your experience on the platform.
What Cookies Do We Use?
- Essential Cookies: Staying logged in and managing your session are essential for the platform to function.
- Functional Cookies: To remember your preferences, such as language and theme.
- Analytics Cookies: To understand which features are most used — without identifying you personally.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent Bat Jelly from functioning properly.
Your Rights — What You're Entitled to Know
You have several important rights regarding your data on Bat Jelly. These aren't just formalities — we genuinely honour every one of them.
- Right to Access: Submit a request to find out what data we hold about you — we'll respond within 30 days.
- Right to Rectification: You have the right to correct any inaccuracies in your personal information.
- Right to Erasure: Once your account is closed, your data will be permanently deleted after a specified period.
- Right to Portability: You may request a copy of your data.
- Right to Object: You may object to any processing of your data.
- Right to Withdraw Consent: You can withdraw any consent at any time.
To exercise these rights support@batjelly.wsEmail us or reach out via Live Chat. We're here to help in Bengali.
Child Protection
Bat Jelly is strictly prohibited for anyone under 18. We never knowingly collect data from minors.
If bat jelly suspects that a minor is using an account, that account will be suspended immediately and all associated data will be deleted.
If a parent or guardian believes their child is using bat jelly, please contact our support team immediately. We will act promptly.
How Long Is Your Data Retained?
Bat Jelly does not retain your data longer than necessary. However, certain information may be kept for a specified period to meet legal requirements.
- While Your Account Is Active: All data is retained for as long as your account remains active.
- After Account Closure: Most data is deleted within 90 days.
- Financial Records: May be retained for up to 5 years to fulfil legal obligations.
- Security Logs: Up to 1 year for fraud prevention purposes.
Changes to This Policy
Bat jelly may update its Privacy Policy when necessary. For any significant changes, we will notify you in advance via email or SMS.
Continued use of Bat Jelly after any changes constitutes your acceptance of the updated policy. We recommend checking this page from time to time — the "Last Updated" date is always shown at the top.
Tips: Bookmark this page and revisit it every 3 months — so you always stay up to date with our latest policies.
Privacy Contact
For any privacy-related questions, complaints, or data requests, please contact the Bat Jelly privacy team.
- Email: support@batjelly.ws
- Live Chat: 24/7, available in Bengali
- Response Time: Typically within 1–2 hours
Requests to delete or correct your data will be processed within 30 days. For urgent matters, Live Chat is the fastest option.
How Your Information Is Protected at bat jelly
End-to-End Encryption
All data transmitted on Bat Jelly is protected with 256-bit SSL encryption — bank-level security for your peace of mind.
No Data Sales
Bat jelly never sells your personal information to advertisers or any third party.
Restricted Access
Only authorized bat jelly personnel can access your data, and all access is fully logged.
In Your Control
View, update, or request deletion of your data at any time. bat jelly is here to help.
Regular Security Audits
Bat jelly's security systems are regularly audited by independent third parties to identify any vulnerabilities.
Support in Bangla
Feel free to ask any privacy-related questions in Bengali. The Bat Jelly team is available 24/7.